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CCNA Voice

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Introducing Cisco Voice and Unified Communications Administration (ICOMM)

Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Outline:

Module 1: Course Introduction

Module 2: Overview of Cisco Unified Communications Solutions

Module 3: Overview of Administrator and End-User Interfaces

Module 4: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

Module 5: Endpoint and End User Administration

Module 6: Enablement of End User Telephony and Mobility Features

Module 7: Enablement of Cisco Unity Connection and Cisco Unified Presence

Module 8: Cisco Unified Communications Solutions Maintenance

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